At Sitelutions, pleasing our
customers is our highest priority! The way we see it, we offer
excellent services at extremely competitive prices.We're so sure that you'll be happy
with our services that we offer a 14-day, 100% Money-Back Guarantee*.
This guarantee applies to Sitelutions SpaceTM,
Sitelutions Redirection, and Sitelutions DNS.
Refund Policy
InfoRelay Online Systems, owners and operators of Sitelutions, will
refund 100% of your package purchase price*. We must receive the
request for refund within 14 days of purchase. Beyond the initial 14
days from purchase, refunds will only be given on a pro-rated basis (for unused time), in the case of specific
problems with our services which we cannot rectify*. We aim to be fair with
our customers, and will do whatever necessary to make things right.
* Refund Terms and Conditions
We offer absolutely no refunds on domain names that have been registered
through SitelutionsTM Registrar. Like other registrars, we incur costs to register domain
names for our users. Therefore, we cannot refund registration or domain transfer fees.
All domain name registrations and transfers are final. Should domain registration or transfer fail
fail, for some reason, we agree to re-initiate the registration or transfer for free until the transfer completes. If we cannot get the transfer to complete after five (5) attempts, we will gladly refund your domain transfer price upon your request. We will not provide refunds for "accidental" domain registrations or transfers. This means that if you initiate a transfer for a domain you do not own, or if you place an order for a domain transfer or registration of the same domain more than once, we will not provide refunds for the accidental transfer initiation or registration.
All refund requests must be sent by
certified mail, via the postal service to our mailing address of:
InfoRelay Online Systems, Inc.
Sitelutions Services
4 Bridge Plaza Drive
Englishtown, NJ 07726
USA
You must provide your first and last name, contact phone number (with area code),
and e-mail address that you have registered with our service. We also ask you to provide your
reason for requesting this refund, even if you are within the 14-day period.
If you would like to take advantage of our 14-day money-back guarantee,
we must receive your mail, sent certified within 14 days of
your purchase. Refund requests sent non-certified or received after
the initial 14-day period will be considered invalid, and no refund will be
given. If you believe you deserve a refund because of problems with
our services, you must send a certified letter to the address listed
above, explaining exactly what your problems are. If we cannot rectify
these problems, we will gladly refund your original purchase price. Refunds may be issued to credit cards,
via PayPal, or in the form of bank draft / check. Method of refund will be
determined by Sitelutions / InfoRelay Online Systems, Inc. Refunds are
typically processed within 14 business days, but may take up to 60 business
days to be processed.
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