Getting Started with Your Hueston Launchpad Account

Hey there! This is a guide to logging in, managing your account, updating payment methods, getting support, and requesting new services.

Logging In & Accessing Your Account

Your account lives at launchpad.hueston.co.

First time logging in, or haven't reset your password yet?

1. Go to launchpad.hueston.co
2. Click Password Reset (sometimes labeled Forgot Password?) on the login screen
3. Enter the email address on file with Hueston
4. Check your inbox for a password reset email and follow the link to set a new password
5. Return to the login page and sign in with your new password

Once logged in, you'll land on your account dashboard, where you can see your active services, recent invoices, and open support tickets at a glance.

Tip: If you don't receive the reset email within a few minutes, check your spam/junk folder, and make sure you're using the email address Hueston has on file. If you're still stuck, reach out to us — see Getting Support below.

Navigating Your Dashboard

From the main menu, you can access:

• Billing – view invoices, payment history, and manage payment methods
• Services – see your active hosting, domains, and care plan details
• Support – open, view, or reply to support tickets
• Contacts/Profile – update your contact details or add additional users to your account

Managing Invoices & Payments

To view or pay an invoice:

1. Log in to launchpad.hueston.co
2. Go to Billing > My Invoices
3. Click any invoice to view details, download a PDF copy, or pay it directly online

Automatic payments: If you have a payment method on file, we'll attempt to charge it automatically when an invoice is due. If a charge doesn't go through for any reason, you'll receive an email letting you know, and you can log in to pay the invoice manually.

Updating Your Payment Method

Your existing card on file is securely stored and doesn't require any changes on your part. If you ever need to update your card or add a new one:

1. Log in to launchpad.hueston.co
2. Go to Billing > My Payment Methods
3. Click Add Credit Card (or Add Bank Account, if available) to add a new payment method
4. To make a different method your default, select it and choose Set as Default
5. To remove an old payment method, select it and click Delete

Note: Every account must have at least one default payment method on file for automatic recurring billing. If you're only updating (not replacing) your card, there's nothing you need to do — your existing card carries over automatically.

Getting Support

We're here to help with anything from billing questions to technical issues.

To open a support ticket:

1. Log in to launchpad.hueston.co
2. Go to Support > Open Ticket
3. Choose the relevant department (e.g., Support, Billing, Sales)
4. Describe your question or issue, attach any relevant files or screenshots, and click Submit

You'll receive email updates whenever we reply, and you can reply directly from your email or by logging back into your account to view the full conversation.

To check on an existing ticket:

Go to Support > My Tickets to see the status and full history of any tickets you've submitted.

Requesting New Services

Looking to add a new service, upgrade your care plan, register a new domain, or explore something new for your business? You have two easy options:

• Submit a request through the portal: Log in and open a support ticket under the Sales department describing what you're looking for, and our team will follow up with details and next steps.
• Reach out directly: Contact your Hueston point of contact by email or phone, and we'll take it from there.

Either way, we'll work with you to scope it out and get it added to your account.

Questions?

If anything on this page doesn't match what you're seeing, or you run into any trouble at all, don't hesitate to contact us directly — we're happy to help you get comfortable with the new platform!