Modifying Your Profile Information

Managing your account profile information is essential for keeping your Sitelutions account up-to-date and secure. This guide walks you through updating various aspects of your profile.

Quick Overview

Your profile contains several sections that can be modified independently:

• User Profile: Basic account information and preferences
• Contact Info: Your contact details and billing information
• Charity Preferences: Charitable giving settings (if applicable)
• Password: Your account security credentials

Step-by-Step Instructions

Accessing Profile Settings

1. Log into your Account Control Center

   • Navigate to your Sitelutions client area
   • Enter your username and password to access your dashboard

2. Navigate to Profile Options From your Account Control Center dashboard, you can access any of the following sections:

   • Click "Edit User Profile" for general account settings
   • Click "Contact Info" to update your contact details
   • Click "Charity Preferences" to modify charitable settings
   • Click "Change Password" to update your security credentials

Making Changes

3. Update Your Information
   • Fill in the fields you need to modify
   • Review all information for accuracy before proceeding
   • Click "Save Changes" or "Update" when finished

Email Verification Process

4. Check Your Email

   • After submitting changes, an email confirmation will be sent to your registered email address
   • This email contains a verification link that must be clicked to confirm your changes
   • Important: Your changes will not take effect until you verify them via email

5. Complete Verification

   • Open the confirmation email from Sitelutions
   • Click the verification link provided
   • You'll be redirected to a confirmation page
   • Your account changes are now active

What You Can Modify

User Profile Section

• Display name and personal information
• Account preferences and settings
• Communication preferences
• Time zone settings

Contact Information Section

• Billing address
• Phone numbers
• Emergency contact details
• Mailing preferences

Password Changes

• Current password verification required
• New password must meet security requirements
• Confirmation of new password needed

Important Notes

• Email Verification Required: All profile changes must be verified via email before taking effect
• Temporary Logout: You may need to log back in after verification is complete
• Security: Never share your verification emails or links with others
• Updates: Changes typically take effect within 5-10 minutes after verification

Troubleshooting

Didn't receive the verification email?

• Check your spam/junk folder
• Ensure your email address is correct in your profile
• Contact support if the email doesn't arrive within 15 minutes

Verification link not working?

• Ensure you're clicking the link from the most recent email
• Try copying and pasting the link directly into your browser
• Contact support if the link has expired

Changes not appearing?

• Verify you've completed the email verification step
• Log out and log back in to refresh your session
• Allow up to 10 minutes for changes to fully propagate

Need Help?

If you encounter any issues while updating your profile information, please contact our support team with:

• Your account username (never your password)
• Description of the issue you're experiencing
• Any error messages you've received

Your profile information helps us provide better service and ensures important account communications reach you promptly.